CANCELLING YOUR ORDER
To cancel your order, you must contact customer services in writing via email or letter as soon as possible. It is very difficult to cancel an order once it has been dispatched from our warehouse.
RETURNING YOUR PRODUCTS– THE PIPPA AND MAX'S GUARANTEE
We’re confident that you’ll love our products but for your peace of mind you will still receive the usual 30-day money back guarantee on your purchase. So if, for whatever reason, you’re not completely satisfied with your purchase, you can always send it back to us.
All you need to do to use your 30-day money back guarantee is to make sure you keep all the product packaging, instructions and other contents, as well as the included dispatch note. Once your item is returned, a full refund will be processed, usually within 7 working days. If the item is not faulty, the customer must pay the return postage.
The statutory right to cancel will not be affected by the additional 30-day money back guarantee.
HOW DO I RETURN A PRODUCT?
To return a product, you must contact customer services in writing via email or letter as soon as possible and tell one of our team that you’d like to return your item(s). They will then give you a return number. On your dispatch note, there is a section for returns, please enter the number there.
Please email firstname.lastname@example.org for all returns.
DAMAGED OR INCOMPLETE ITEMS
If an item arrives either damaged or incomplete, you are of course entitled to an exchange, or a full or partial refund. To return a damaged/incomplete item free of charge, please contact customer services who will assist you with the return.